· Visiting Researcher, Mayo Clinic2001–2002
· Director of the Center for Retailing Studies, Texas A&M University1982–2000
· University Distinguished Professor of Marketing, Texas A&M University Mays Business School1982–
· PhD Student, Arizona State University
· Senior Quality Advisor, Henry Ford Health
· Senior Fellow, Institute for Healthcare Improvement
· BA, University of Denver
· MBA, University of Denver
· Adjunct Professor, Faculty of Health Sciences, University of Southern Denmark