Sotabase

Career

· Assistant Professor Department Of Management And Marketing, University of Sharjah2007–
· Assistant Professor, Private University of Al-Zytooneh2006–2007
· Publications, My international Refereed Journal articles2005–2015

Publications (20)

The influence of technology acceptance model (TAM) factors on students' e‐satisfaction and e‐retention within the context of UAE e‐learning
2010
121
cited
The relationship between service quality and retention within the automated and traditional contexts of retail banking
2009
119
cited
The effects of complementarity of knowledge and capabilities on joint innovation capabilities and service innovation: The role of competitive intensity and demand uncertainty
2020
95
cited
Does customer sociability matter? Differences in e-quality, e-satisfaction, and e-loyalty between introvert and extravert online banking users
2014
79
cited
Does employee resilience exacerbate the effects of abusive supervision? A study of frontline employees’ self-esteem, turnover intention, and innovative behaviors
2021
77
cited
How the personality of retail bank customers interferes with the relationship between service quality and loyalty
2015
76
cited
Examining the antecedents of e-loyalty intention in an online reservation environment
2012
69
cited
Automated service quality as a predictor of customers' commitment
2011
67
cited
Do offline factors trigger customers' appetite for online continual usage?
2012
47
cited
Do Online Services Contribute to Establishing Brand Equity Within the Retail Banking Context?
2011
25
cited
Emotional stability and switching barriers in the retail banking context
2014
18
cited
Improving Student Retention in Higher Education Institutions -Exploring the Factors Influencing Employees Extra-Role Behavior
Journal of Open Innovation: Technology, Market and Complexity · 2023
16
cited
Investigating the factors affecting university students' e-loyalty intention towards the Blackboard system
International Journal of Business Information Systems · 2012
10
cited
The role of bank automated services in gaining customers' trust: a practical study in UAE
2011
10
cited
What hooks customers into using online reservation portals: a multichannel perspective
2013
4
cited
Employees or technology-based services: a practical study of predicting brand equity within the UAE retail banking context
2013
2
cited
Exploring the Impact of Front-Line Employees’ Extra Role Behavior on Student Loyalty and Retention in a Semi-Government University in the UAE
Education sciences · 2023
2
cited
The impact of automated service quality on bank financial performance
2005
1
cited
Influence of Joint Innovative Capabilities on Service Innovation--Model
PsycTESTS Dataset · 2020
Which Does Drive Switching Costs in Retail Banking Industry; Openness to Experience or Services Quality?
2016
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Mohammad Al-Hawari | Researcher Profile | Sotabase | Sotabase